Need to return your PUMA order?

Follow these easy steps.

1. Request a Return

(Please Note : underwear & facemasks may not be returned)


Request a returns within 30 days of the order date.


Returns logged between Tuesday and Sunday will be collected the following Tuesday/Wednesday. Monday logged returns will be collected the same week, on a Tuesday/Wednesday.


To start the return process


Click here


2. Package your return

Place your item(s) into the original box and ensure you insert your original delivery note. Alternatively, write your 5200** Order number on the box.

Remember that you have 7 days to return the product after receiving the return label.


Once you have requested a return through our customer service, you can either agree to have FEDEX/DHL come to your home to pick up the package with the items to be returned, or you can drop off the package yourself. If you choose to do it yourself, you must take your package (with the return label provided by customer service) exclusively to FEDEX/DHL, regardless of which courier originally delivered your products. This is the only way your return can be processed. PUMA is not responsible for the loss of items delivered through any courier service other than FEDEX/DHL when the purpose is a return. Returns or exchanges are not accepted for customized merchandise (such as printed or stickered items).

3. Refund processed

Once your item(s) have been received, you will be refunded via the original payment method within 14 days once our warehouse has assessed your return as per our Return Policy. I can take 3-5 days for your return to make it's way back to our warehouse.

THINGS TO KNOW

Remember that only one return can be generated per order.


Phone: 55-5955-1520

E-mail: service-mx@puma.com

Items must be unworn, in good condition, and be returned with their original packaging unless flawed or defective. We do not accept returns of socks, underwear, and water bottles.


Any items purchased in store must be returned back to the original store of purchas

Defective products purchased online can be returned up to 60 days after purchase. Please make sure to contact customer service and keep the purchase note that comes in your shipping package and remember that the product must retain its original packaging.


If your package arrives with any damage or incident, it is necessary that you report it during the first 24 hours after receiving the order; sending photographs of the packaging, shipping guide and the purchased items.