FAQ´S
Go to the Login tab at the top of the home page or click here. You can choose to log in to My Account or enter your Order Number.
Once your order has been shipped, you will receive an email with a tracking number to track the status of your package.
If you need it, you can contact us for more information.
Unfortunately, no. Once your order is confirmed, it is sent to our warehouse for processing, so the registered address or selected items cannot be modified.
You will need to return the original package in order to receive a refund. Please initiate a return through our returns section. Visit our Exchanges and Returns page for more information.
The PUMA Online Store offers the following payment methods:
1 . We accept Visa, Mastercard and Amex credit and debit card payment methods. For your security, use the digital cards issued by your bank for online purchases
2. We accept PayPal.
To use your promotion or coupon code, enter the code by clicking "Go to Cart." Make sure to enter the code with the exact spelling and capitalization as shown. Click "apply" for the discount to be applied. The discounted amount will be displayed on the Order Summary and Shopping Bag pages. If the code is not valid, has expired or you did not place the correct products in the shopping bag, the discount will not be applied.
Coupons do not apply to products that are already discounted, or to collections such as Fenty, Melo, Suede XL, or any other new collection that has been on sale for less than 30 days.
If you have received a damaged item or believe an item is defective, please contact Customer Service at 55-5955-1520 - or you can send us an email to service-mx@puma.com.
Clothing
Please refer to the individual care instructions provided on the PUMA garment you have purchased. Care instructions will vary depending on the material and type of clothing. In general, avoid putting clothes in the dryer, as they can shrink. To prevent damage to printed graphics and embroidery, wash and iron your PUMA clothing inside out.
Footwear
All PUMA shoes are designed with materials that require little or no maintenance. However, there are some simple ways to keep your shoes fresh and in tip-top condition for longer.
General care
Clean your shoes immediately after use if they have been exposed to mud or dirt.
Use your sneakers only for their intended purpose.
Dry your sneakers by removing the insole and letting them air dry.
Pack your sneakers with crumpled newspaper when you take them off to help retain their shape.
Never wash or dry sneakers in a washing machine or dryer.
Keep your shoes away from heat sources such as heaters, radiators or dryers.
Leather: Hand wash with a piece of soft cloth dampened in cold water and with soap for delicate garments. Do not submerge or soak the shoes.
Nylon and Canvas: Using a piece of soft cloth, gently rub the top with a mild soap and cool water, then air dry. Do not bleach or use aggressive cleaning agents.
Suede and Nubuck: Use a brush designed specifically for suede to keep the outer surface of your shoes clean. Do not wet.
CSynthetic leather: Use a piece of soft cloth or a soft-bristled brush to carefully rub the upper part with a soap for delicate garments and cold water, then let it dry in the open air.
We offer free standard shipping on orders over $1299 MXN.
For purchases under $1299 MXN, we offer standard shipping at a cost of $99 MXN.
Once we receive your order, standard delivery time will generally be 5-7 business days.
When your package is delivered to our shipping partner (DHL or FEDEX), you will receive an email confirmation. This shipping confirmation will contain a tracking number that you can use to track the status of your package online. The track and trace system can be used to track the progress of your package. (Tracking information may take up to 24 hours to be reflected in the DHL or FEDEX system).
If the delivery person cannot find you at home, you will receive a notification informing you that a second attempt will be made on a specific date.
Contact us here with our Customer Service team to help you.
The payment of a REFUND can take up to 14 days to be reflected in your bank account once the package you returned has been received and quality controlled.
No, only orders placed in our online store can be returned by this means.
We currently only offer online sales deliveries to addresses in Mexico.
PUMA products are only available for online viewing. Unfortunately, we are unable to send you a printed version.
We remind you that, by official disposition, you have until the last day of the month of your purchase to make the invoice, otherwise, your sale will be invoiced as “Sale to General Public”. For questions and clarifications, please visit any PUMA store or contact us by e-mail at atencion_clientes_mx@puma.com.
https://www.masfacturaweb.com.mx:73/puma/mfwCreaCFDI.aspx
Yes, at the moment it is only possible to pick up products at the following stores:
PARQUE TEZONTLE: Canal de Tezontle # 1520 Loc. L137 Y L13B, L137C, L138,138-B, L138-C, Alfonso Ortiz Tirado, 09020, México D.F.
PLAZA SAN AGUSTIN: Av, Batallon de San Patricio No. 1000 PB LC 1124 1126, Residencial san agustin, 66260, San pedro Garza García
GALERIAS MONTERREY: Av. Insurgentes #2500 Local 834, VISTAHERMOSA, 64620, Monterrey, Nuevo León
PARQUE PUEBLA: Calzada Ignacio Zaragoza no 410 L35, Corredor Industrial, 72220, La Cienega / Puebla
MITIKAH: Avenida Real Mayorazgo No 130 L 3N-16, 3N-17, XOCO, 03330, Benito Juarez
GALERIAS SERDAN: Boulevard Hermanos Serdán número 270, LOCAL 146, Rancho Posadas, 72062, Puebla Pue.
PARQUE TEPEYEAC: Av Ingeniero Molina 6730 local L124, L124A, L124B, L125, L125A L125B, GUSTAVO A MADERO, 07460, CDMX
MADERO CENTRO: MADERO 23, CENTRO CDMX, CENTRO CDMX, 06000, CDMX
TLAQUEPAQUE: Boulevar Marcelino Garcia Barragán No. 2077 LOCAL SA-PA-04, Prados del Nilo, 44840, Guadalajara Jal.
AGUASCALIENTES ALTARIA: Av. a Zacatecas Nte. #849 local 1043 A Y 1044, Trojes de Alonso, 20116, Aguascalientes Ags.
SANTA FE: Avenida Vasco de Quiroga número 3850, Local 1215, SANTA FE CUAJIMALPA, 05109
MEXICO D.F. OCEANIA: Av del peñon No.355, 440 y 390calle oriente 158 local MB13, Venustiano Carranza, 15530, CDMX